Payments

Currency for Purchases

All purchases are processed in United States Dollars (USD).

Available Payment Methods

We accept the following payment methods for purchases:

How to Make a Purchase

1. Complete your profile before making a purchase.
2. Visit the ‘Coin Store’ by clicking on any ‘Buy Coins’ button on the website.
3. Select a Cluck Buck Coins (CB coins) package from the available options, some of which may include promotional SC rewards.
4. Choose your preferred payment method.
5. Enter the required details for your selected payment method. Ensure the name on your payment method matches the name registered on your account.
6. Complete your transaction. If successful, the coins will be credited to your account immediately.
    

Payment Processing Details

• Billing Name: Your payment will be charged by THE ROOST LIMITED or one of our Payment Administration Agents, as detailed in our Terms and Conditions.
• Statement Description: Transactions will appear on your statement as "Cluck"
   

Troubleshooting Payment Issues

If your payment is declined or fails, please try the following:

• Verify that all entered payment details are correct.
• Ensure you have completed any additional security verification requested by your card issuer or our system.
• Try using a different payment method.
• Contact your bank to check for any restrictions on your account or transactions with certain retailers.
• Reach out to our support team, available 24/7 for assistance.
   

Coin Credit Timeline

• Coins are credited instantly upon successful payment processing.
• Some transactions may require a manual review by our payments team, which can take a few moments.
• If a manual check is conducted, you will receive an email confirmation once the process is complete and your coins are credited.
   

Missing Coins After Purchase

If you do not receive your coins after a successful transaction, please contact our support team immediately, and we will resolve the issue promptly.

Refund Policy

• If you have not received your coins, we recommend contacting our support team first.
• Our team has a high success rate in resolving purchase issues efficiently.
   

Disputes and Chargebacks

Cluck prioritizes the security and integrity of its payment systems. Fraudulent chargeback attempts are taken seriously and may have significant consequences.

• Any fraudulent chargeback attempts may be reported to law enforcement agencies.
• We fully investigate all chargebacks and provide evidence to payment processors, card issuers, and legal authorities if necessary.
• Submitting a fraudulent chargeback is a criminal offense and may lead to:
• Negative impacts on credit ratings
• Inability to apply for mortgages, loans, or credit cards
• Bank account restrictions or closures
• Customers who initiate chargebacks will have their accounts suspended or permanently closed.
• Any attempts to create new accounts after a chargeback dispute may be detected by our fraud prevention system, leading to further account restrictions.