Cluck.us Responsible Social Gaming Policy
Last Updated: April 15, 2025
At Cluck, we are dedicated to fostering a safe and responsible gaming environment while promoting social responsibility. We recognize our duty to provide an enjoyable experience for our players while ensuring awareness of the potential risks associated with online social gaming. This policy outlines the tools, guidelines, and support options available to help players maintain a healthy and balanced approach to gameplay.
1. Player Protection Policy
1.1 Safeguarding Minors
Cluck is not intended for individuals under 18 years of age. We prohibit access to all platform features by minors and will take reasonable steps to suspend any accounts found to be in violation.
Given the accessibility of the internet, protecting minors requires active parental involvement. We encourage the use of filtering software and other parental control measures.
1.2 Parental Guidance Tips
- Do not share your account credentials.
- Avoid using "Remember Me" features on shared devices.
- Monitor device usage, especially by minors.
- Store payment methods securely.
- Use content filtering tools like:
2. Responsible Gaming Tips
- Only play voluntarily and for entertainment.
- Set a budget before you begin.
- Avoid gameplay when:
- It interferes with responsibilities.
- You are recovering from any form of addiction.
- Under the influence of alcohol or substances.
- Attempting to recover losses or repay debts.
3. Managing Your Play
3.1 Play for Enjoyment
Gaming should remain a recreational activity, not a means of financial gain. Cluck offers free play options through alternative access methods.
3.2 Budgeting
Decide on a responsible entertainment budget. Only purchase Cluck Coins if it aligns with your financial circumstances.
3.3 Time Management
Gaming should not dominate your schedule. Treat it like any other entertainment activity and participate only when it fits into your day.
3.4 Gaming Control Tools
Cluck provides options to temporarily or permanently restrict account access, including self-assessment tools.
4. Staying in Control
4.1 Spending Limits
Contact [email protected] or use the "Account Management" area to set:
- Daily limits
- Weekly limits
- Monthly limits
Limits will take effect once written confirmation is sent. If you do not receive confirmation, it is your responsibility to follow up.
4.2 Timeout Options
Players may temporarily restrict access to their account for:
- 7 days
- 14 days
- 30 days
Timeouts cannot be reversed once initiated. Written confirmation will be provided when active.
4.3 Self-Exclusion
Self-exclusion is a long-term restriction with a minimum period of six months.
- Cannot be reversed until the term ends.
- Requires written request.
- Access and bonuses will be suspended.
To initiate, email [email protected] with the subject line "Responsible Gaming Options" or use the “Account Management” form.
Note: While we implement reasonable safeguards, no system is foolproof. Players must commit to not circumventing restrictions. Cluck disclaims liability for any access gained during an unenforced exclusion period.
5. Impact of Timeouts and Self-Exclusion
5.1 Coin Balances
Your virtual coin balance will be preserved during exclusion. Refunds or transfers are not available. Redemption requests made during the restriction period will not be processed.
5.2 Account Data & Marketing
Your account data is retained as per our Privacy Policy. We will use commercially reasonable efforts to suspend marketing emails. Due to processing constraints, some messages may still be delivered. Please notify us at [email protected] if this occurs.
5.3 Access to Records
To access transaction or gameplay history during exclusion, email [email protected] directly.
6. Account Deactivation
If you prefer to close your account without committing to a self-exclusion period, you may request deactivation. Your history and data will be preserved for future use. To reactivate, contact us at [email protected].
7. Voluntary Exclusion for Unregistered Users
Even without an account, you may request voluntary exclusion. Email [email protected] with:
- Full name
- Address
- Age
We will take reasonable steps to block account creation using the provided details. This exclusion will remain in place until you submit a written request to reverse it.
Cluck reserves the right to exclude users permanently or temporarily in cases of suspected problem gaming.
8. Accessing Your Gaming History
Your gaming activity is available under the “Gaming History” section. For older or expanded records, contact [email protected].
9. Self-Assessment: Do You Have a Gaming Problem?
Answer these questions honestly:
- Do you frequently think about gaming?
- Do you hide or lie about your gaming habits?
- Do you become irritated when interrupted?
- Have you binged after trying to take a break?
- Do you use gaming to cope with stress?
- Has gaming caused sleep loss?
- Have you skipped work or school to play?
- Lost interest in other hobbies?
- Ignored social obligations to play?
- Increased arguments related to gaming?
If you answered “yes” to several questions, you may be experiencing difficulty. This tool is for self-awareness and does not constitute medical advice.
10. Getting Support
If gaming is negatively impacting your life, seek help. One available resource is:
Note: CGAA is not affiliated with Cluck and does not provide customer support or dispute resolution.
If you have questions or need assistance, contact us any time at [email protected].
