Terms and Conditions

Thank you for reviewing these Terms and Conditions of Use (the "Terms and Conditions," "Terms," or "Agreement"). The Roost Ltd. (the "Company," "We," "Us," or "Our") provides its online social gaming platform known as Cluck.us, ("Website" or "Platform") and any other services (collectively the "Games") available for your ("You," "Your," "User," or "Users") use subject to this Agreement. This Agreement spells out what Users can expect from The Roost Ltd. and what The Roost Ltd. expects from its Users. The The Roost Ltd. Privacy Policy explains how The Roost Ltd. collects and protects information about Users who use our Website and App. These Terms and Conditions constitute a legally binding agreement between You and Us, governing your use of our Games, Platform, and Website across any electronic device (web, mobile, tablet, or other).

By checking the acceptance box during registration or accessing our Games or Platform, You confirm that You have read, understood, and agreed to these Terms and Conditions, which are inseparably linked to our Privacy Policy, Responsible Social Gaming Policy, and any game- or promotion-specific terms relevant to your participation. If You do not agree to any part of these Terms, You may not install or use the Platform or play any Games.

We may update these Terms periodically at our discretion. By continuing to access our Platform, your Registered Account, and/or our Games you are deemed to have read and to be bound by any such updates. If you do not wish to be bound by these Terms, any updated Terms or any other linked policy, rules or terms, you may not continue to access the Platform or any of the Games. We will note the most recent date of these Terms at the top of this page.

The online social game known as 'Cluck.us' is owned and operated by The Roost Ltd. All payments are processed by The Roost Ltd. or any Payment Administration agent it appoints. The sweepstakes promotions and Prizes offered by Cluck.us are operated by The Roost Ltd.

1. DEFINITIONS

2. YOUR PARTICIPATION

2.1 Restrictions

By agreeing to these Terms, You warrant that:

• You are at least 18 years old (or the legal age of majority in your jurisdiction) and legally permitted to participate.
• Your participation is strictly for personal recreation and entertainment.
• You are participating on your own behalf and not for any third party.
• All information provided during registration is true, complete, and current, and You will update Us immediately if any details change.
• Any funds used to purchase Gold Coins are legally obtained and not linked to illegal activities.
• You will not engage in fraudulent, collusive, or otherwise unlawful activities, including using automated software or hardware to participate in Games and you will not use any software-assisted methods or techniques (including but not limited to bots designed to play automatically) or hardware devices for your participation in any of the Games. We reserve the right to invalidate any participation in the event of such behavior.
• Payments for Gold Coins must be made using a valid and lawfully owned payment method.
• You will not access the Games or Website while located in one of the Excluded Territories.
• You will not sell or trade for value, or seek to sell or trade for value, or accept as a sale or trade for value, any Merchandise, Gold Coins, or Cluck Bucks provided to you via Cluck.us.

It is Your responsibility to ensure that participation complies with local laws. Attempts to bypass jurisdictional restrictions, including the use of VPNs or false information, violate these Terms and may constitute fraud, subject to legal consequences.

2.3 Eligible Players

Employees of The Roost Ltd., any of its respective affiliates, subsidiaries, parent or holding companies, advertising agencies, or any other company or individual involved with the design, production, execution or distribution of the Games and their immediate family (spouse, parents, siblings and children, whether the relationship is by birth, marriage or adoption) and household members (people who share the same residence at least 6 months of the year) are not eligible to Participate.

2.4 Acceptance

By agreeing to these Terms, You acknowledge that participation is at your own discretion and risk. The Roost Ltd., its subsidiaries, partners, and personnel are not liable for any losses incurred by You. You will have no claims whatsoever against The Roost Ltd., or any of its partners, or respective directors, officers or employees in relation to any losses You incur.

3. LICENSE

1. Subject to your agreement and continuing compliance with these Terms and Conditions, The Roost Ltd. grants You a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Platform, including Gold Coin, through a supported Web browser or mobile device, solely for your personal, private entertainment and no other reason.
2. You do not acquire ownership, title, interest, or other proprietary rights to the Platform or its Content. Violation of these Terms may result in immediate termination of your access.
3. You acknowledge and agree that your license to use the Platform is limited by these Terms and Conditions and if you do not agree to, or act in contravention of, these Terms and Conditions, your license to use the Platform (including the Games and Content) may be immediately terminated.
4. If the Platform or any Game is deemed illegal under the laws of the jurisdiction in which you reside, You are not granted a license and must refrain from accessing the Platform or playing the Games.

4. YOUR CUSTOMER ACCOUNT

4.1 Single Account

• You are allowed to have only one Customer Account, including any Inactive Accounts, on the Platform. Attempting to open multiple Customer Accounts may result in cancellation or suspension.
• You must notify us immediately if you become aware of having more than one registered Customer Account, whether active or inactive. DO NOT CREATE A NEW CUSTOMER ACCOUNT IF YOU WISH TO CHANGE YOUR EMAIL, ADDRESS, OR NAME.
• We are required by law to store your full name, date of birth, and residential address. We reserve the right to collect this information, and to require documentation supporting such information, pursuant to our obligations under applicable regulatory laws.

4.2 Accuracy

• You must keep your registration details up to date. Any changes to your address, email, phone number, or other contact details require contacting Customer Support at support@cluck.us. The name provided during registration must match the name on your government-issued identification.
• Any attempt to mislead or provide false residential address information will result in account closure.

4.3 Security and Responsibility

You must not share your account or password with others, let anyone else access your Customer Account or do any other thing that may jeopardize the security of your Customer Account. You are solely responsible for maintaining the confidentiality of your password and you will be held responsible for all uses of and activity through your Customer Account, including any purchases made under the Customer Account, whether those purchases were authorized by you or not.

4.4 Account Transfers

You may never transfer Gold Coin or Cluck Bucks between Customer Accounts, or from your Customer Account to other players, or to receive Gold Coin or Cluck Bucks from other Customer Accounts into your Customer Account, or to transfer, sell or acquire Customer Accounts. Any attempt to circumvent these prohibitions is grounds for immediate closure of your Customer Account.

4.5 Inactive Customer Accounts

• We reserve the right to deactivate accounts deemed inactive.
• If no transactions occur for 60 consecutive days, we may zero your Gold Coin and/or Cluck Buck balance without offering a refund for purchases made on the Platform.

4.6 Verification

We reserve the right to request verification of your identity, age, and location at any time. You agree to provide such verification promptly upon request. Failure to provide adequate verification may result in account suspension or closure.

4.7 Account Closure

You may close your Customer Account at any time by contacting Customer Support. Upon closure, any remaining Gold Coins will be forfeited, and any Cluck Bucks may be redeemed subject to these Terms and applicable redemption requirements.

4.8 Prohibited Use

You may not use your Customer Account for any unlawful purpose or in any way that violates these Terms. Prohibited activities include but are not limited to fraud, money laundering, or any attempt to gain unfair advantage in Games.

4.9 Game Rules

All Games are subject to specific rules and regulations. You agree to abide by all Game rules and acknowledge that violation of Game rules may result in forfeiture of winnings and account penalties.

5. SWEEPS RULES

Cluck Bucks are our branded Sweeps Coins used in our sweepstakes games. The following rules govern how Sweeps Coins (Cluck Bucks) are collected, used, and redeemed within our platform.

5.1 How to Collect Sweeps Coins

To Participate, you must have an active Customer Account. If you do not have a Customer Account, you can create one free of charge at cluck.us. To enter the Sweepstakes, a Participant must access cluck.us at cluck.us and sign in to their Customer Account.

Once they have accessed cluck.us, there are four potential ways for an Eligible Participant to collect Sweeps Coins:

5.2 Using Sweeps Coins to Play Games

Participants with Sweeps Coins can use those Sweeps Coins to play games within cluck.us for a chance to win additional Sweeps Coins. Sweeps Coins won through game play can be redeemed for real prizes.

Within cluck.us there are different games. The amount of Sweeps Coins required to play each game will be detailed next to the game. A Participant may be able to increase the amount of Sweeps Coins they play the game with so they can increase their potential winning eligibility.

Only games played with Sweeps Coins provide the opportunity to redeem winnings for real prizes. The prize that can be won while playing a game will be shown in cluck.us by clicking the "Win Table" or "Pay Table" button, denominated as "Sweeps Coins".

Each Sweeps Coin that has been won through game play (rather than collected using one of the methods described in clause 5.1 of these Sweeps Rules) can be redeemed for a prize with value being equivalent to US$1.

Sponsor's/Promoter's decisions as to the administration and operation of the Sweepstakes, the game and the amount of winnings are final and binding.

5.2.1 General

All wagering requirements for Sweepstakes Coins ("Sweeps Coins") must be satisfied through eligible gameplay. Different Games contribute toward any playthrough or redemption requirements at varying rates, as outlined below.

Unless Sponsor/Promoter requires otherwise, any Sweeps Coins allocated to a Participant are required to be played once before they are eligible to be redeemed for prizes. Sponsor/Promoter may, in its sole discretion, require that any Sweeps Coins allocated to a Participant must be played a greater number of times (not exceeding 20) in any combination of Sweeps Coins games before they are eligible to be redeemed for prizes.

5.2.2 Game Contribution Ratios

5.2.3 Wagering Requirements

All Sweeps Coins used for gameplay are subject to wagering requirements that must be completed in full before any redemption or withdrawal request may be processed.

5.2.4 Non-Contributing Games

Any wagers placed on Games with a 0% contribution do not count toward meeting wagering or redemption requirements.

5.2.5 Weighted Progress

If multiple Games are played within the same wagering period, progress toward any wagering requirement will be calculated based on the combined weighted contribution of all Games played.

5.2.6 Amendments

We reserve the right to adjust contribution ratios or individual Game classifications at any time to maintain fair play, ensure compliance with applicable regulations, or protect the integrity of the Platform.

5.2.7 Prohibited Activity

Any attempt to manipulate or exploit contribution ratios, including but not limited to placing minimal-risk or offsetting wagers, may result in forfeiture of winnings, loss of Sweeps Coins, and suspension or closure of your Customer Account.

The wagering contribution rules set forth in Section 5.2 apply only until the wagering requirement has been fully satisfied. Once the wagering requirement is met, players may participate in any game of their choice, and gameplay will no longer be subject to contribution percentages described in Section 5.2.

Sponsor/Promoter reserves the right to change the prize win rates and odds of any of the Sweepstakes at any time. A Participant can see the actual and any amended details by clicking on the "Win Table" or "Pay Table" button. It is a Participant's responsibility to check the prize win rate on each occasion before they participate.

5.2.8 Genuine Play

The Platform is provided for entertainment, and you agree to use it in good faith for genuine gameplay. You may not use the Platform, the purchase of Gold Coins, or the redemption of Prizes primarily as a means to transfer, convert, cash out, launder, or otherwise extract funds, including converting one payment method or form of value into another, or to obtain a Prize redemption with minimal or non-genuine play. We may, in our sole discretion, require a minimum level of genuine wagering before a redemption is permitted, and we may withhold, void, reverse, or reclaim any redemption, Cluck Bucks, Gold Coins, or other award where we reasonably determine that play was not bona fide or that this provision has been breached.

5.2.9 Source of Funds and Redemption Routing

We may require evidence of your identity, age, and source of funds at any time. We may pay Prize redemptions to the payment method used to fund your Customer Account, or to another account legally and beneficially owned by you. We may hold, review, reduce, or decline any redemption pending anti-money-laundering, fraud, responsible-gaming, or source-of-funds checks, where required by applicable law, or where we reasonably suspect prohibited conduct.

5.3 Validity / Expiry

Sweeps Coins issued as part of any promotion, bonus, or reward program remain valid for a period of 60 days from the date they are credited to your account. If the Sweeps Coins are not used for gameplay (i.e., wagered or otherwise utilized in accordance with these Terms) within this 60-day period, they may automatically expire and be permanently removed from your account balance. Expired Sweeps Coins cannot be reinstated, extended, or exchanged for any other form of credit, unless expressly stated otherwise in a specific promotional offer. It is the player's responsibility to monitor their balance and ensure timely use of Sweeps Coins before the expiration date.

6. FINANCIAL TERMS OF USE

6.1 Verification Checks

You agree that we are entitled to conduct any identification, credit, and other verification checks that we may reasonably require or that are mandated by applicable laws. We reserve the right to report any behavior that, in our opinion, is deemed suspicious, to applicable regulatory authorities.

6.2 Credit Checks

We may conduct credit checks and financial background verification as part of our compliance obligations. You consent to such checks being performed and acknowledge that failure to pass verification may result in account restrictions or closure.

6.3 Expiry and Forfeiture

Cluck Bucks and Gold Coins are valid for sixty (60) days from the date they are credited to your Customer Account and will automatically expire thereafter. If your Customer Account is deactivated for any reason, your Gold Coins and/or Cluck Bucks may be forfeited at our discretion.

6.4 Payment Details

All payments for Gold Coin purchases must be made using valid payment methods in your name. We reserve the right to verify payment method ownership and may request additional documentation. Payments made with stolen, fraudulent, or unauthorized payment methods will result in immediate account closure and legal action.

6.5 Mistaken Credits

If Gold Coins or Cluck Bucks are credited to your account in error, we reserve the right to remove such credits without notice. You are obligated to report any obvious errors in crediting to Customer Support immediately. Failure to report known errors may result in account penalties.

7. REDEMPTION OF PRIZES

7.1 Verification and Confirmation of Potential Winners

Potential prize winners must comply with these Sweeps Rules and winning is contingent upon fulfilling all requirements.

7.2 Affidavit and Documentation Requirements

A potential prize winner may be required to sign and return to Sponsor/Promoter, an affidavit/declaration of eligibility, and liability/publicity release (except where prohibited) in order to claim his/her prize (if applicable).

If a potential winner cannot be contacted, fails to properly execute and return the affidavit/declaration of eligibility and liability/publicity release within the required time period (if applicable), fails to comply with these Sweeps Rules, or if the prize or prize notification is returned as undeliverable, that potential winner forfeits the prize.

In the event that a potential winner of a Sweepstakes prize is disqualified for any reason, Sponsor/Promoter may, in its sole discretion, reseed the prize back into the Sweepstakes.

7.3 Prize Redemption Methods

Subject to these Terms and Conditions:

• When you choose to redeem Prizes for gift cards, the gift cards will be allocated to the email address that you have registered against your Customer Account.
• When you choose to redeem Prizes for cash, the cash payment will be made to the Payment Medium from which you purchased Gold Coins, or if this is not technically possible, then to an alternative financial account you nominate, provided that account is legally and beneficially owned by you.

7.4 Limits and Fees

• We reserve the right to charge fees for processing the redemption of Prizes to you and to set a minimum redemption threshold of 50 Cluck Bucks for Prize redemptions.
• We reserve the right, in our sole discretion, to limit the value of your Prize redemptions to $10,000 per day.

7.5 Responsibility

You are solely responsible for providing accurate redemption information, including valid payment details and contact information. We are not liable for delays or failures in prize delivery due to incorrect information provided by you.

7.6 Currency

All prize redemptions will be processed in United States Dollars (USD) unless otherwise specified. Currency conversion rates, if applicable, will be determined at the time of redemption and may include conversion fees.

7.7 Timing

Most prize redemption requests are processed within 2 hours. Requests requiring manual review are typically processed within 24 hours, and we will email you if yours is held for review. We reserve the right to extend processing times for additional verification if necessary.

7.8 Payment Agent

Prize payments may be processed by The Roost Ltd. or an authorized Payment Administration Agent. By accepting these Terms, you consent to having your prize processed by such agents.

7.9 Refused Prizes

If a prize redemption is refused, returned, or cannot be delivered, the corresponding Cluck Bucks will not be restored to your account. It is your responsibility to ensure accurate redemption details and to claim prizes within the specified timeframe.

8. RESPONSIBLE SOCIAL GAMING

8.1 Policy

1. The Roost Ltd. actively supports responsible gaming and provides features to help players manage their Customer Accounts responsibly.
2. Please refer to our Responsible Social Gaming Policy for comprehensive details.
3. While we strive to enforce responsible gaming measures, The Roost Ltd. is not liable if you circumvent these measures or if external factors prevent their enforcement.

8.2 Take a Break (Time-Out) and Self-Exclusion

You may request a time-out or self-exclusion from our Games at any time. Purchase limits on Cluck Bucks Coins are also available. Please consult our Responsible Social Gaming Policy for further options.

8.3 Player Protection Policy

Our Responsible Social Gaming page provides information on mechanisms for safe gaming, including spending limits and third-party software (e.g., NetNanny, Gamblock, Cyberpatrol) to help control play.

9. FRAUDULENT CONDUCT

You may not, directly or indirectly:

1. Hack, modify, or reverse-engineer any part of the Games or Platform.
2. Attempt to modify, reverse engineer, or reverse-assemble any part of the Games or Platform.
3. Introduce viruses, Trojans, worms, spyware, malware, or other harmful code.
4. Circumvent security features or gain unauthorized access to private information.
5. Circumvent the structure, presentation or navigational function of any Game so as to obtain information that is not publicly available on the Platform.
6. Use automated software or hardware to participate in Games, including bots designed to play automatically.
7. Engage in any form of cheating, collusion, or fraudulent activity.
8. Attempt to gain an unfair advantage through any means not explicitly permitted by these Terms.
9. Use any software-assisted methods or techniques or hardware devices for participation in any Games.
10. Engage in money laundering or any other illegal financial activities.
11. Create multiple accounts or assist others in creating multiple accounts.
12. Share account credentials or allow others to use your Customer Account.
13. Manipulate or attempt to manipulate game outcomes through any unauthorized means.
14. Engage in any activity that violates applicable laws or regulations.

We reserve the right to invalidate any participation, suspend or close accounts, and take legal action against users who engage in fraudulent conduct. All decisions regarding fraudulent conduct are final and at our sole discretion.

10. INTELLECTUAL PROPERTY

• All software, graphics, and user interface elements of the Platform are owned by or licensed to The Roost Ltd. and are protected under copyright laws. You acknowledge that The Roost Ltd. is the proprietor or authorized licensee of all intellectual property in relation to any Content.
• You do not acquire intellectual property rights by using the Games or Platform.
• You grant us and represent and warrant that you have the right to grant us, an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, any information, images, videos, comments, messages, music or profiles you publish or upload to any website or social media page controlled and operated by The Roost Ltd.
• You may not modify, reproduce, or distribute copyrighted materials from the Platform, including by removing any copyright or trademark notice.
• Trademarks and logos displayed in the Games and Platform are the property of their respective owners and are protected by law.

11. THIRD-PARTY WEBSITES AND LINKS

11.1 Third-Party Websites

• The Roost Ltd. is not responsible for third-party websites, their content, or accuracy. The Roost Ltd. makes no guarantee as to the content, functionality, or accuracy of any Third Party Website.
• You further acknowledge that some Third Party Websites may be fraudulent in nature, offering Gold Coins or Cluck Bucks which the operators of those websites are not authorized to provide, in an effort to induce you to reveal personal information (including passwords, account information and credit card details).
• Be cautious of fraudulent third-party websites attempting to obtain personal information. The Roost Ltd. is not responsible for any actions taken on such sites.
• Third-party websites are subject to their own terms and conditions.

11.2 Links

• Links to third-party websites do not imply an endorsement by The Roost Ltd. or a relationship between The Roost Ltd. and the Third-Party.
• Social media comments on platforms like Facebook®, Instagram®, and Twitter® are subject to their respective policies. You agree not to post false, misleading, or defamatory content about The Roost Ltd.
• The Roost Ltd. is not responsible for content posted by users on social media platforms.

12. DISRUPTIONS AND CHANGES

12.1 No Warranties

The Platform is provided on an "as is" basis. To the fullest extent permitted by law, we make no warranty or representation, whether express or implied, regarding the satisfactory quality, fitness for purpose, completeness, or accuracy of the Platform (including the Games and Content).

12.2 Malfunctions

The Roost Ltd. is not liable for any downtime, server disruptions, lagging, or any technical or political disturbances affecting gameplay. We are also not responsible for any attempts to participate in ways not intended by us.

The Roost Ltd. accepts no liability for any damages or losses arising from:

• Delays or interruptions in operation or transmission
• Loss or corruption of data
• Communication or line failures
• Misuse of the Platform or its content
• Errors or omissions in content

In the event of a Platform system malfunction, all gameplay on the affected Platform is void. If a game starts but fails to conclude due to a system failure, The Roost Ltd. will use commercially reasonable methods to reinstate the amount of Cluck Bucks and/or Gold Coins (as applicable) played in the game by crediting them to your Customer Account. We reserve the right to alter player balances and account details to correct such mistakes.

12.3 Changes

The Roost Ltd. may suspend, modify, remove, or add Content to the Platform at its sole discretion with immediate effect and without notice. We are not liable for any loss suffered due to changes, modifications, suspensions, or discontinuation of the Platform. The Roost Ltd. reserves the right to remove any part of the Games from the Platform at any time. Any game displaying incorrect behavior due to misconfiguration or a bug may be canceled and removed from the Platform. In such cases, player balances and account details may be adjusted to correct any mistakes.

12.4 Service Suspension

We may temporarily suspend all or part of the Platform for any reason at our sole discretion. We may, but are not obliged to, notify you of such suspensions. The Platform will be restored as soon as practicable.

12.5 Changes to Jurisdiction Regulation

The Company monitors legal changes taking place across the world. In the event of any proposed legal change in any region, we reserve the right to immediately suspend all access to the Website for any user playing from where the proposed changes are occurring. In the event of such a change, all Cluck Bucks, Prizes, and Gold Coins shall be void with no financial compensation offered.

12.6 Territorial Availability

The Platform, or any feature thereof (including any and all Games, promotions, challenges and Content), may not be available in all territories and jurisdictions and the Company makes no representation that the Platform is or shall remain available for use in any particular territories and jurisdictions. You acknowledge and agree that The Roost Ltd. may (at its sole discretion) change, restrict or prohibit the availability of all or a portion of the Platform in certain territories and jurisdictions at any time, and you will have no claims against The Roost Ltd. in such regard.

13. VIRUSES

Although we take reasonable measures to ensure the Platform is free from computer viruses, we cannot guarantee this. It is your responsibility to protect your systems and have the ability to reinstall data or programs lost due to a virus.

14. PRIVACY POLICY

The Roost Ltd. is committed to protecting your privacy and complying with applicable data protection laws. Our Privacy Policy is linked to these Terms and Conditions, and its acceptance is a prerequisite for account registration.

If you have consented to receive marketing communications via email, post, SMS, or telephone, you may unsubscribe at any time by contacting Customer Support at support@cluck.us or adjusting your contact preferences online.

If you close your account, including through self-exclusion or permanent closure, it may take up to 24 business hours for removal from marketing lists.

15. USE OF LIVE CHAT SERVICES

We may provide a Live Chat service to communicate with Customer Support or other Players, including via Facebook Messenger. You must use these services only for their intended purposes and not for illegal activities.

15.1 Prohibited Conduct:

• Spamming
• Intimidating, harassing, or abusing other players or The Roost Ltd. employees
• Using offensive, threatening, defamatory, racist, or sexually explicit language
• Infringing on others' privacy rights
• Submitting fraudulent or unlawful materials
• Promoting, distributing, or publishing solicitations, advertisements, or malicious code

We reserve the right to:

• Monitor all Live Chat activity
• Ban users from Live Chat or suspend/deactivate their Customer Account for violations
• Remove Live Chat services if abused

We are not liable for any damage arising from Live Chat use. Players should report suspicious behavior to Customer Support at support@cluck.us.

16. COMPLAINTS AND CUSTOMER SUPPORT

If you have a complaint regarding the Platform, contact Customer Support via email at support@cluck.us.

Required Information for Complaints:

• Username
• First and last name (as registered on your Customer Account)
• Detailed explanation of the complaint/claim
• Specific dates and times related to the complaint (if applicable)

Failure to provide this information may delay our response. Customer Support will investigate complaints immediately and endeavor to respond within 5 calendar days. In some cases, responses may take up to 10 days, with a notification of delay sent within 3 days of receiving the complaint.

17. DEACTIVATION / SUSPENSION OF ACCOUNT

The Roost Ltd. reserves the right to deactivate or suspend your Customer Account for any reason at any time without prior notice.

We reserve the right, at our sole discretion, to deactivate or suspend your Customer Account if we have reason to believe that you have engaged or are likely to engage in any of the following activities:

1. Breaching, or assisting another party to breach, any provision of these Terms and Conditions, or if we reasonably suspect such breach.
2. Holding more than one Customer Account, including any Inactive Account, on any Platform.
3. The name registered on your Customer Account does not match the name on the financial/bank account or credit/debit card(s) used for purchases.
4. Engaging in harassment, offensive behavior, or using threatening, abusive, defamatory, racist, sexually explicit, obscene, or otherwise offensive language in communication with us.
5. Your Customer Account is deemed an Inactive Account.
6. Declaring bankruptcy.
7. Providing incorrect or misleading information during registration.
8. Failing identity verification.
9. Attempting to use your Customer Account through a VPN, proxy, or similar service to conceal your real location, or by providing false or misleading residency information.
10. Being under 18 years of age.
11. Residing in a jurisdiction where participation is illegal.
12. Allowing someone else to use your Customer Account.
13. Playing in a coordinated manner with other Players as part of a club, group, or using the same selections.
14. Initiating chargebacks, claims, disputes, or return notifications via a payment method used on your account.
15. Failing our due diligence procedures, colluding, cheating, money laundering, or engaging in fraudulent activity.
16. Using automated systems such as bots to gain an unfair advantage.
17. If we determine we are under a legal obligation to suspend your account or to protect The Roost Ltd., other players, or third parties.

If your Customer Account is deactivated or suspended under this clause, you will be liable for any claims, losses, liabilities, damages, costs, and expenses incurred by The Roost Ltd. You agree to indemnify and hold The Roost Ltd. harmless from such claims.

If we suspect you have engaged in any activities mentioned above, we reserve the right to withhold all or part of your balance and/or recover any Cluck Bucks Coins related to such activities. Your details may also be shared with regulatory authorities or other relevant third parties.

The rights set out in this clause do not limit any other rights we may have against you under these Terms and Conditions or otherwise.

18. INDEMNITY AND LIMITATION OF LIABILITY

18.1 Indemnity

You agree to indemnify and hold harmless The Roost Ltd., its directors, officers, employees, shareholders, agents, affiliates, and parent companies from any and all costs, expenses, liabilities, and damages (whether direct, indirect, special, consequential, exemplary or punitive or other, including attorney's fees arising from any participation by you, including without limitation: Your access or use of the Platform; Re-use of any content obtained from the Platform or any other source; Facilitating or making a payment into your Customer Account; Playing the games through any available delivery mechanism; Acceptance and use of any prize.

18.2 Limitation of Liability

To the maximum extent permitted by applicable law, under no circumstances whatever will we or our affiliates, subsidiaries, partners, officers, directors, employees, shareholders, agents, licensors, subcontractors and suppliers, be responsible or liable to you or to any other entity, even if advised of the possibility of such damages, under any legal theory, whether contract, tort or otherwise, for any indirect, incidental, consequential, special, exemplary, or punitive damages, including any lost profits and lost business opportunities, business interruption, lost revenue, income, goodwill, use of data or other intangible losses, in each case that result from or relate in any manner to your participation or any other act or omission by us.

To the fullest extent permitted by applicable law, under no circumstances will we, our affiliates, subsidiaries, partners, officers, directors, employees, shareholders, agents, licensors, subcontractors or suppliers, be liable to you for more than the amount you have paid us in the thirty (30) days immediately preceding the date on which you first assert any such claim. You acknowledge and agree that if you have not paid us any amounts in the thirty (30) days immediately preceding the date on which you first assert any such claim, your sole and exclusive remedy for any dispute with us is to stop using the platform and to close your Customer Account.

18.3 Negligence and Willful Misconduct

Nothing in these Terms and Conditions excludes The Roost Ltd.'s liability for gross negligence or willful misconduct.

18.4 Survival of Obligations

This clause survives the termination of these Terms and Conditions.

19. THE ROOST LTD. IS NOT A FINANCIAL INSTITUTION

You will not receive interest on Cluck Bucks Coins, and The Roost Ltd. is not a financial institution.

The Roost Ltd. does not provide tax or legal advice, nor should any statement in this Agreement or on the Platform be construed as tax advice. Players are responsible for their own tax liabilities and should consult professional advisors.

20. DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE

Overview of Dispute Resolution Process

2. In the event a dispute arises between us, we are committed to addressing your concerns and participating in a fair dispute resolution process. To this end, these Terms provide for a two-part process to address any disputes that may arise between you and the Company: (1) a mandatory informal dispute resolution process with our Customer Support Team, as outlined in these Terms; and (2) a binding arbitration in accordance with the terms of this Arbitration Agreement. You and the Company each retain the right to seek resolution of the dispute in small claims court as an alternative to arbitration, provided that the dispute is within the scope of the court's jurisdiction and provided that such action remains in such court and advances only on an individual (non-class, non-representative basis).

3. Arbitration procedures are generally more efficient, but also simpler and less formal than a lawsuit in court. Arbitration uses a neutral and impartial arbitrator instead of a judge or jury. The arbitrator's decisions are as enforceable as any court order and are subject to very limited review by a court. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. The arbitrator's decision will be final and binding. Other rights you or we would have in court may also not be available in arbitration.

20.1 Complaint Resolution

a) We aim to resolve concerns without legal action. Before filing a claim, you must attempt to resolve your complaint through our internal complaints process in clause 16. If your Dispute is not resolved within thirty (30) days of your first email to customer service (in accordance with the terms set out in clause 20.1), you may initiate Dispute resolution as set out in this clause 20.

b) The Roost Ltd. will take reasonable steps to contact you to resolve any claim informally before pursuing formal action.

20.2 Arbitration

We Both agree to Binding Arbitration. By agreeing to these Terms and Conditions, you and The Roost Ltd. each agree that any and all past, present and future disputes, claims or causes of action between you and The Roost Ltd. which arise out of, or are related to, these Terms and Conditions, the formation of these Terms and Conditions, the validity or scope of these Terms and Conditions, including this clause 20, your Participation or other access to or use of the Platform, or any other dispute concerning the breach, enforcement, construction, validity, interpretation, enforceability, or arbitrability of these Terms and Conditions or this Agreement between You and The Roost Ltd., and whether arising prior to or after your agreement to this clause 20 (Dispute Resolution and Agreement to Arbitrate) (collectively, "Disputes"), shall be resolved exclusively and finally by binding arbitration governed by the procedure set out below.

NOTICE OF DECISION TO OPT OUT OF THIS ARBITRATION AGREEMENT SENT AFTER THE THIRTY-DAY PERIOD SHALL NOT BE EFFECTIVE AND USERS MUST PURSUE THEIR DISPUTE THROUGH BINDING ARBITRATION OR SMALL CLAIMS COURT.

20.3 Arbitration Procedures and Fees

You and The Roost Ltd. agree that:

1. This Arbitration Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this Arbitration Agreement. JAMS will administer the arbitration under its or successor rules, which are in effect at the time arbitration is sought (the JAMS Rules). The JAMS Rules are hereby incorporated into this Agreement and Terms and Conditions. Those rules are available at www.jamsadr.com. You may also access the Rules by calling 1-800-352-5267. PLEASE REVIEW THESE RULES CAREFULLY AS THEY GOVERN THE PROCEDURES AND COSTS ASSOCIATED WITH THE ARBITRATION OF DISPUTES BETWEEN YOU AND THE COMPANY.
2. Arbitration will proceed on an individual basis.
3. Arbitration will be handled by a sole arbitrator in accordance with the JAMS Rules.
4. The JAMS Rules will govern payment of all arbitration fees.
5. JAMS shall retain discretion as to the interpretation and application of the JAMS Rules.
6. Except as otherwise may be required by the JAMS Rules, the arbitration will be held (1) in Wilmington, Delaware, USA; (2) in any other location mutually agreed upon by the parties; or (3) at your election, conducted via telephone or other remote electronic means.
7. All parties participating in the arbitration process have the right, at their own expense, to be represented by a spokesperson of their own choosing.
8. The arbitrator's decision shall be final and binding. Any award of the arbitrator may be entered as a judgment in any Court having jurisdiction.

20.4 Arbitration to Proceed Individually

You and The Roost Ltd. agree that the arbitration of a Dispute will proceed on an individual basis and neither You nor The Roost Ltd. may bring a claim as a Collective Action.

Without limiting the generality of the above, and as an example only, a claim to resolve a Dispute against The Roost Ltd. will be deemed a Collective Arbitration if two or more similar claims for arbitration are filed concurrently by or on behalf of one or more person.

For the purposes of this clause, the term 'concurrently' means that both arbitrations are pending (filed but not resolved) at the same time.

20.5 Mass Arbitration

To increase the efficiency of administration and resolution of arbitrations, you and we agree that in the event that there are one hundred (100) or more individual arbitrations of a substantially similar nature filed against us by or with the assistance of the same law firm, group of law firms, or organizations, within a thirty (30) day period (or as soon as possible thereafter), the JAMS Mass Arbitration Procedures and Guidelines ("JAMS Mass Rules") shall apply. This procedure is referred to as "Mass Arbitration." The JAMS Mass Rules governing Mass Arbitration are available at the following link: Mass Arbitration Procedures and Guidelines. PLEASE READ THESE RULES CAREFULLY AS THEY OUTLINE THE PROCESS AND COSTS ASSOCIATED WITH BATCH ARBITRATION.

20.6 Confidentiality

Except as may be required by law, neither party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without prior written consent of both parties.

21. PROMOTIONS

1. All promotions are subject to these Terms and Conditions and any additional terms published at the time of the promotion.
2. In the event of conflict between these Terms and Conditions and promotion-specific terms, the latter will prevail.
3. We reserve the right to modify or withdraw promotions without prior notice.
4. If, in the reasonable opinion of The Roost Ltd., we form the view that a Registered Customer is abusing any promotion, to derive any advantage or gain for themselves or other Registered Customers, including by way of Fraudulent Conduct, we may, at our sole discretion, withhold, deny or cancel any advantage, bonus or prize as we see fit.
5. Sharing promotional details on external platforms to exploit offers is strictly prohibited and may result in account penalties.
6. You confirm that you grant The Roost Ltd. an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, and without further acknowledgement of you as the author, any Content you post or publish as part of a promotion, contest or competition.

22. GENERAL PROVISIONS

22.1 Entire Agreement

This document constitutes the complete and binding agreement between you and The Roost Ltd. regarding the use of the Platform. By continuing to use the Platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

22.2 Amendments

Whenever we amend these Terms and Conditions in a way that would limit your current rights or which may be to your detriment, we will notify you upon your next visit to the Platform and you will be required to reconfirm your acceptance prior to playing any Games. If you do not agree to the amended Terms and Conditions, you must stop using the Platform immediately.

22.3 Taxes

You are solely responsible for any taxes which apply to any Prizes that you collect from your Participation.

22.4 Force Majeure

Roost Ltd. will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside of our reasonable control.

22.5 No Agency

Nothing in these Terms and Conditions will be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.

22.6 Severability

If any of the Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent, be severed from these Terms and Conditions. All remaining terms, conditions and provisions will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable will be amended in a manner consistent with the applicable law to reflect, as closely as possible, The Roost Ltd.'s original intent.

22.7 Assignment

The Roost Ltd. may assign its rights and obligations under this Agreement and/or the The Roost Ltd. Privacy Policy, in whole or in part, to any person or entity at any time with or without the Users' consent. Upon such assignment, The Roost Ltd. may be relieved of any further obligation hereunder. Users may not assign or delegate any rights or obligations under this Agreement or the The Roost Ltd. Privacy Policy without the Company's prior written consent, and any unauthorized assignment and delegation by Users is void and ineffective.

22.8 Business Transfers

In the event of a change of control, merger, acquisition, or sale of assets of The Roost Ltd., your Customer Account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide You with notice via email or via Our Platform explaining your options with regard to the transfer of your Customer Account.

22.9 Language

These Terms and Conditions may be published in several languages for information purposes and ease of access by players but will all reflect the same principles. It is only the English version that is the legal basis of the relationship between You and Us and in case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version will prevail.

22.10 Applicable Law and Jurisdiction

These Terms and Conditions will be governed, and interpreted in accordance with, the Laws of Delaware, without regard for its choice or conflict of law principles.

You acknowledge that, unless stated otherwise, the Games are operated from Cyprus and your Participation takes place within the aforementioned territory. Any contractual relationship between You and Us will be deemed to have been entered into and performed by the parties in Cyprus.

The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, that is not expressly subject to arbitration, will be submitted exclusively to the courts in Delaware, and You and We consent to the venue and personal jurisdiction of those courts. Notwithstanding the foregoing, any motion to compel arbitration or to enforce an arbitral award issued hereunder may be brought before any court of competent jurisdiction.

22.11 Governmental Compliance

The Roost Ltd.'s performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of The Roost Ltd.'s right to comply with governmental, court, and law enforcement requests or requirements relating to use of the Company's platform or information provided to or gathered by the Company with respect to such use.

Please visit this page regularly for updates to these Terms and Conditions

REVISION HISTORY

A summary of material changes to these Terms and Conditions, most recent first:

• 21.08.2026: Alabama, Arizona, Delaware, Florida, Indiana, Maryland, Minnesota, Mississippi, North Dakota, Oklahoma, Pennsylvania, West Virginia and Wyoming added to the Excluded Territories. The Florida prize cap clause was removed, as Florida is now an Excluded Territory and the clause implied prizes were still available there.
• 11.08.2026: Prize redemption processing timing updated to state that approved redemptions are processed within 2 hours.
• 19.07.2026: Wagering requirement disclosure expanded; genuine play and source-of-funds clauses added.
• 29.05.2026: Tennessee and Iowa added to the Excluded Territories.
• 07.04.2026: Maine added to the Excluded Territories.
• 05.02.2026: Illinois added to the Excluded Territories.
• 08.12.2025: Louisiana added to the Excluded Territories.
• 08.10.2025: Comprehensive update to these Terms and Conditions and the Alternative Method of Entry (AMOE) instructions.
• 09.09.2025: California added to the Excluded Territories.
• 15.04.2025: General revision of these Terms and Conditions.