Privacy and cookie policy

Cluck.us Privacy Policy

Last Updated: April 15, 2025

At The Roost Ltd., we are committed to earning and maintaining your trust by safeguarding your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal data.

This policy applies to The Roost Ltd. and other companies within The Roost Group (“The Roost Group”) and governs the collection and handling of information from users (“Users”) of https://www.cluck.us and its subdomains, subpages, successor sites, or applications (collectively, the “Website”). It covers all products and services offered through the Website.

1. Scope of This Policy

This Privacy Policy applies to information collected:

Through the Website;
In electronic communications between you and the Website, including emails and text messages;
When using our applications and advertisements on third-party platforms, if those applications or advertisements link to this policy;
Through desktop and mobile applications you download from the Website or other sources, which facilitate direct interaction with the Website.

2. What This Policy Does Not Cover

This Privacy Policy does not apply to:

Information collected offline or through other means;
Information collected by third parties, including through content (such as advertisements) or applications linked to or accessible from the Website.

By accessing or using our Website, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use the Website.

We may update this policy periodically (see "13. Changes to This Privacy Policy" below). Your continued use of the Website after any changes indicates your acceptance of the updated policy. Please check back regularly for updates.

3. Type of Information We Collect & Retention Period

3.1. Types of Information Collected

We collect:

Personal Data – Information that identifies or can be linked to an individual.
Anonymous Data – Data that cannot be used to identify an individual.
Aggregate Data – Combined personal and anonymous data used for analytics.

Examples:

Contact Information: name, email, address, phone
Personal Info: gender, age, login credentials
Transactions: purchases, redemptions, payment details
Third-Party Data: from platforms like Facebook
Location Data: IP-based geolocation, where permitted
Technical & Usage Data: browser, OS, IP, interactions
Government-Issued IDs: only if legally required

3.2. Data Retention Period

We retain your data as long as needed for stated purposes or longer if required by law. For California residents, see the data table in the original policy.

4. How We Collect Your Information

We collect information via:

Direct user interactions (forms, purchases, etc.)
Communication (calls, chat, email)
Cookies, tracking technologies, and analytics tools
Third-party platforms or identity verification partners

5. How We Use Your Information

We use your data to:

Deliver and manage services
Provide customer support
Process payments and verify accounts
Personalize your experience
Communicate updates and promotions
Fulfil legal and regulatory obligations
Resolve disputes or detect fraud

We do not use automated decision-making systems as defined under U.S. laws.

6. Personal Data Collected via Technology

We use:

Cookies to remember preferences (can be managed in browser)
Pixel Tags/Web Beacons to track engagement
Mobile Advertising IDs for targeted advertising
Event Tracking Tools for analytics

You can manage cookies and ad settings via your browser or device settings.

7. Your Rights Over Your Information

7.1. General Rights

You may:

Access or request a copy of your data
Request correction or deletion
Withdraw consent
Contest processing in certain cases

7.2. File a Complaint

You can contact a data protection authority if your rights are infringed.

7.3. Opt-Out of Marketing

Unsubscribe via email or contact Customer Support.

7.4. Data Deletion Requests

Requests require ID verification. Contact: [email protected]

7.5. Cookie Preferences

Manage via browser/device or enable Global Privacy Control.

8. U.S. State Privacy Rights

California

Right to know, delete, or opt out of sale (we do not sell data).
"Shine the Light" rights for third-party disclosures.

Colorado, Connecticut, Virginia, Utah

Right to access, delete, and data portability
Opt out of targeted advertising or profiling

Nevada

Limited opt-out rights regarding data sales

9. Exercising Your Rights

Submit requests via [email protected]. Use your account email. We may ask for ID verification. You may appeal responses within 45 days if permitted by law.

10. How We Protect Your Information

We use technical and organizational safeguards including encryption, limited access, and secure processing systems. You are responsible for keeping your login credentials confidential. If you suspect a breach, email [email protected] immediately.

11. Sharing Your Information

We share data only when necessary:

Within The Roost Group
With service providers (e.g., Sumsub)
For legal obligations or fraud detection
In business transfers or restructurings

We do not sell personal data. See the table in the original policy for disclosures by category.

12. Other Important Information

Children: We do not collect information from users under 18.
Do-Not-Track: We do not respond to DNT signals at this time.

13. Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be posted and communicated as necessary.

14. Definitions

Personal Information: Direct or indirect identifiers
Anonymous Information: Cannot identify any user
Aggregate Information: Group data not tied to any individual

15. Contacting You via Email or Text

By providing your email or phone number, you consent to receive service-related communications including promotions. Standard message rates may apply. Opt-out options are available in messages or via Customer Support.

16. Contacting Us

Email: [email protected]
Registered Office: The Roost Ltd., 1 Nikis, Anthoupoli, Nicosia, Cyprus, P.C. 2350