Why do I need to verify my account?

Account verification is required to ensure compliance with legal, regulatory, and security standards. Specifically, you’ll need to verify your identity for the following reasons:

1. Redeeming Cluck Bucks
   To redeem any Redeemable Cluck Bucks for cash prizes, you must complete our Know Your Customer (KYC) process. This is a legal requirement designed to prevent fraud and ensure that prizes are awarded to the correct person.

2. Age & Location Eligibility
   Verifying your identity confirms that you meet the minimum age requirement (18+ or the age of majority in your state) and are located in a permitted state. Excluded states include (but not limited to): Idaho, Michigan, Nevada, New York, Washington.

3. Secure Your Account
   Verification helps protect your account from unauthorized access and ensures your winnings are secure.

4. Required by Law and Partners
   Our payment processors and compliance partners require identity verification before funds can be transferred or prizes redeemed. We use a trusted third-party provider (Sumsub) to handle this process securely.

You can still play games in your account before verifying, but you won’t be able to redeem any winnings until your verification is successfully completed.